Warranty
Warranty coverage varies by product, brand and supplier.
Product warranty
Where a manufacturer or supplier warranty applies, its scope and duration are governed by the applicable warranty terms for that product. Keep your order confirmation and any serial/model information for warranty support.
What we may need
For a warranty assessment we may request photographs, videos, proof of purchase, model/serial details, installation information or access for inspection. Do not dispose of the product before we have advised you on the next step.
Installation-related issues
A product warranty does not automatically cover damage caused by unsuitable installation, misuse, unauthorised modification, abnormal site conditions, improper maintenance or normal wear and tear. The applicable manufacturer terms will determine coverage.
How to get help
Contact AJ Home Supply with your order number and a description of the issue. We will help identify the appropriate supplier, manufacturer or store support path.
Need help?
Contact us before ordering if a product detail, delivery arrangement or site requirement is important to your purchase.
Last updated: 1 September 2026. Product-specific, quotation or manufacturer terms may supplement the information above.