Frequently Asked Questions
Quick answers to common ordering questions.
How much is delivery?
The current delivery charge and free-delivery threshold are calculated automatically at checkout.
How long will delivery take?
The current typical delivery estimate is shown at checkout and in your order confirmation. Product availability, bulky items and supplier lead times can affect timing.
Can I collect my order?
Self-collection will appear as an option at checkout when it is available. If it is not shown, contact us before ordering if collection is important to you.
Can I return an item after installing it?
Installed items are generally not treated as ordinary change-of-mind returns. If the product is defective or incorrect, contact us with your order number and details so the issue can be assessed.
Where is my voucher?
If you join through the welcome offer, your personal voucher is displayed immediately after signup. We also attempt to send it to the email you entered. It is tied to that email and intended for one first-order redemption.
Can I ask about dimensions or compatibility before buying?
Yes. Use the support chat, WhatsApp, phone or email before ordering. For fixtures and appliances, checking site dimensions and compatibility before installation is especially important.
Need help?
Contact us before ordering if a product detail, delivery arrangement or site requirement is important to your purchase.
Last updated: 1 September 2026. Product-specific, quotation or manufacturer terms may supplement the information above.