Returns & Refunds
We want product issues to be handled clearly and fairly.
Before requesting a return
Contact us before returning any item so we can confirm the appropriate next step. Include your order number, the product involved and, where relevant, clear photos of the item and packaging.
Change-of-mind requests
Eligibility for a change-of-mind return depends on the product and its condition. Items should be unused, uninstalled, complete and in their original saleable packaging. Special-order, customised, clearance, hygiene-sensitive, opened or installed items may not be eligible for change-of-mind return.
Damaged, incorrect or defective goods
If an item arrives damaged, incorrect or appears defective, contact us promptly. We may ask for photographs, serial/model information or an inspection so we can determine the appropriate remedy.
Defective-goods consumer rights
For qualifying consumer purchases in Singapore, statutory remedies for goods that do not conform to the contract may include repair or replacement and, in appropriate circumstances, a reduction in price or return/refund. These rights are separate from a voluntary change-of-mind return policy and are not removed by this page.
Refund processing
Where a refund is approved, it will normally be returned through the original payment method. Bank or card processing time is outside our control. Delivery, installation and third-party service charges may be treated separately depending on the reason for the return and any applicable statutory remedy.
Your statutory rights
Nothing in this policy is intended to exclude, restrict or reduce consumer rights or remedies that cannot lawfully be excluded or restricted.
Need help?
Contact us before ordering if a product detail, delivery arrangement or site requirement is important to your purchase.
Last updated: 1 September 2026. Product-specific, quotation or manufacturer terms may supplement the information above.